Terms of service

1. Scope and contract formation

The service for creating and managing e-labels is offered exclusively to business customers acting in their trade or profession, not to consumers. Prices exclude applicable VAT.

These terms apply where validly incorporated into the contract. Individual agreements take precedence. Opening a public e-label does not create a paid subscription.

A paid plan is purchased only through the separate ordering process. Before a binding order, the service, price including applicable taxes, billing period and renewal are displayed. The agreed order details apply. Publishing this version does not automatically amend existing contracts.

2. Service and label responsibilities

Vinum provides tools to enter, store and publish wine information and generate QR codes. Scope and limits depend on the booked plan. A comprehensive legal or analytical assessment of a wine or bottle label is not part of the software service.

You check the accuracy and completeness of product data, translations and the rules applicable to the product and destination market. Automated field checks and example values do not replace this review. Mandatory electronic information pages must not contain sales or marketing content or collect or track user data. Required bottle information, particularly energy and allergens when using electronic information, must remain on the bottle.

The printed QR address remains unchanged when the same label is edited. Importing another provider’s content does not change the destination of their already printed QR codes. Check content and scanability before printing.

3. Accounts and permitted use

Provide accurate account information, protect access credentials and report suspected misuse. Anyone acting for a business must have authority to do so. Upload only content you have the necessary rights to use; do not publish unlawful content or attack others’ accounts or systems. Responsibility follows statutory rules; these terms do not impose strict liability for every use of an account.

4. Content and usage rights

You retain rights to your content. You grant only the rights needed to store, technically process and display it for the agreed service, including public delivery when published. These rights continue as necessary for agreed continued label hosting. Statutory rights of use, including mandatory software rights, are not excluded.

5. Plans, payment and cancellation

The free plan includes up to five e-labels. For new bookings, Unlimited is EUR 149 per year and Estate EUR 299 per year, plus applicable VAT and generally for one winery. Different existing or partner agreements continue to apply. Stripe processes payments.

Annual plans run for one year and renew for another year unless cancelled before the current period ends. The agreed term and renewal are shown before ordering. You can cancel through the billing portal in your account or by email to our contact, stopping renewal at the end of the current paid period. Agreed services remain available until then. Statutory rights to terminate for cause, refunds and price reductions remain unaffected.

6. Published labels and account deletion

Subscription cancellation does not automatically remove published labels. Partner e-labels have the promised minimum availability of ten years from first publication, including their last published contents. More extensive individual commitments remain in force.

Expressly and permanently deleting an account together with its labels is a separate action and can prevent printed QR codes from displaying product data. Check continuing labelling obligations before doing so. Mandatory erasure duties and justified measures against unlawful content remain unaffected.

7. Disruptions, changes and suspension

Statutory remedies for service failures and defects remain available. Maintenance and necessary security measures can cause temporary restrictions. This clause does not allow arbitrary changes to or discontinuation of agreed core services, prices or hosting commitments.

Where there is specific abuse or a substantial contractual breach, we may take necessary and proportionate protective measures. Where reasonable, we give prior notice and an opportunity to remedy the issue. Immediate suspension may be necessary for acute security risks or unlawful content. Termination for cause follows statutory requirements.

8. Liability

We have unlimited liability for intent and gross negligence, injury to life, body or health, and under mandatory statutory provisions. The same applies within the scope of any expressly assumed guarantee.

For ordinary negligence, we are liable for breach of essential contractual obligations whose performance enables proper fulfilment of the contract and on which you may regularly rely. In those cases, liability is limited to foreseeable damage typical of the contract. Otherwise liability for ordinary negligence is excluded to the extent permitted by law. The exceptions in the preceding paragraph always remain unaffected.

9. Data protection, applicable law and changes

The privacy notice explains personal data processing. Where we process personal data on your behalf, an agreement under Article 28 GDPR is required. Accepting terms of service does not replace data protection consent.

German law applies. Mandatory protective provisions and statutory jurisdictions remain unaffected. These terms do not impose an exclusive place of jurisdiction.

Changes to existing contracts require a valid agreement or statutory basis. Silence or continued use does not constitute acceptance. These terms do not automatically give a foreign-language version priority over the version agreed when the contract was concluded.